[Hiring] Sr Customer Success Manager @Dayforce

Role Description

Dayforce is currently seeking a dynamic Customer Success Manager Sr. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.

• Lead partnering with customer on development of joint customer success plans, value plans, and other essential customer assets.
• Review and maintain such joint assets on a regular basis, contribute to ongoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitate executive success reviews.
• Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends.
• Orchestrate partnership with the sales teams, services teams, and partners to ensure success of Dayforce opportunities within the customer base.
• Proactively identify revenue opportunities and leads and pass them on to sales for execution.
• Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.
• Lead preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations.
• Generate revenue as and when required, from existing customer base, by for example: recommending/promoting value added services, participating in sales performance incentive programs.
• Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on-time renewals, and securing advocates and referenceable customers.
• Maintain a high level of customer retention rate based on strong customer satisfaction, making sure customers are referenceable for new sales prospects.
• Ensure operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting the services engaged for and the expectations of the customers.
• Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer’s expectations.
• Anticipate customers' future requirements and provide broader industry/vertical/geo insights based on external and internal information.
• Maintain customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business.
• Identify solutions for greater and faster time to value through the understanding of customer requirements, external context, and researching the options available in our product and service offerings.
• Manage regional User Groups, attendance at customer days, case studies, and testimonials.

Qualifications

• 7+ years’ experience in customer facing role or equivalent combination education and related experience.
• Foundational knowledge of customer success in SaaS industry, HR tech, or Payroll industry.
• Ability to build relationships with a number of stakeholders across the business internally and externally.
• Executive presence, confidence, and credibility.
• Excellent communication skills in English, written and verbal.
• Proficiency in using MS Office, Salesforce CRM, or similar tool.
• Manage multiple, concurrent ongoing engagements and prioritize competing priorities.

Benefits

• Encouragement to be the best version of yourself at and away from work.
• YOUnity diversity and inclusion programs.
• Amazing time away from work programs.
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life.
• Recognition for your contributions through excellent pay, perks, and rewards.
• Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares.
• Opportunities to fuel your career growth through numerous internal and external programs and events.