[Hiring] Sr Customer Success Engineer @Cribl

Role Description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value, and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value.

The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl.

As An Active Member Of Our Team, You Will…

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer
• Keep your finger on the pulse of your customers and keep things flowing for them, including use case initiatives, troubleshooting efforts, Cribl certification progress, etc.
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• This position may require stand-by, on-call, or off-hours duties

Qualifications

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Willingness to travel as needed (up to 25%)
• You live in XXX

Requirements

• Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Good jokes, or maybe better, bad jokes
• Loves talking to customers and solving problems
• Experience working remotely

Company Description

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.