[Hiring] Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries @Amazon

Role Description

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Healthcare & Life Sciences (HCLS) team. In this role, you will independently own and drive end-to-end customer initiatives, partnering with Global Account Managers and Solutions Architects to deliver outcomes for the AWS customers.

Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry.

You will be a critical partner to our customers — working across central IT and Lines of Business on AI-led transformation, data strategies, and large-scale migrations.

Key job responsibilities:

• Establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
• Independent End-to-End Initiative Ownership:
  • Independently own customer initiatives across the full journey — from opportunity identification through delivery and ongoing adoption.
  • Work backwards from customer business problems, lead scoping and architecture discussions with Solutions Architects, and drive initiatives to successful outcomes.
• Large Customer Program Ownership:
  • Implement governance structures for large initiatives.
  • Run cadences, drive cross-workstream alignment, and ensure customer stakeholders see progress and value.
• Delivery Accountability:
  • Be the steward of business outcomes on initiatives delivered by Professional Services and/or partners.
  • Set governance, monitor progress, and escalate early when delivery is at risk.
• Strategic Opportunity Identification & Execution:
  • Work backwards from customer business objectives to identify and drive strategic cloud opportunities — GenAI, agentic AI, migrations, data platforms, commercial innovation.
  • Partner with Global Account Managers and Solutions Architects to drive executive relationships and uncover new opportunities to increase cloud adoption.
• Accelerate Adoption & Customer Enablement:
  • Drive consistent AWS adoption across the account.
  • Build customer cloud fluency — helping teams grow their capability through enablement, learning events, and hands-on engagement.
• Builder Mindset (nice to have, growing in importance):
  • Bring a builder mindset — comfort with emerging technologies and a willingness to get hands-on, prototyping low-complexity solutions alongside Solutions Architects to demonstrate value and build technical credibility with customers.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience solving problems with technology in the Healthcare/Life Sciences Industry.
• Track record of independently owning and delivering complex, multi-stakeholder initiatives with ambiguous scope.
• Demonstrated ability to engage senior business leaders and communicate in business outcomes.
• AWS certifications (Solutions Architect Associate, AI Practitioner) or equivalent cloud architecture knowledge. Experience with GenAI, agentic AI, or data platform initiatives.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Company Description

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.