[Hiring] SPP Special Order Account Representative @Staples Inc.

Role Description

Responsible for managing projects for customers’ accounts to present promotional products and event solutions. Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders.

• Handle complex orders, including shipments, fulfillment, and rush jobs.
• Anticipate customer needs and ensure their satisfaction.
• Quickly solve order issues to provide the best solutions.
• Create quotes and process orders efficiently.
• Explore new product ideas by sourcing, researching trends, and collaborating with teams.
• Build strong internal relationships for seamless customer experience.
• Team up with sales reps on projects and keep communication clear.
• Help process billing and resolve issues with the finance team.
• Join annual National Sales Meetings for new products, trends, and networking.

Qualifications

• Excellent communication skills and building customer relationships.
• Organizational skills with capacity to manage multiple projects simultaneously.
• Purchasing product and vendor negotiation experience.
• 2+ years of customer service experience.
• 2+ years of project management.

Requirements

• High School Diploma or equivalent related experience.
• 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• 1+ years of industry experience with ESP or Sage.

Preferred Qualifications

• Bachelor's degree in related field preferred.
• Promotional Product Industry Experience.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!