[Hiring] Sports and Theatre Processing Specialist @REPS & Co.

Role Description

This is a remote position.

We are hiring a detail-oriented Sports & Theatre Processing Specialist to ensure purchased tickets are accurately recorded, correctly listed, and ready for pricing and sale. This role combines inventory processing, quality control, and refund tracking with customer service representative (CSR) calling support. You will work with brokers and internal teams to resolve issues, meet processing deadlines, and help prevent incorrect deliveries or canceled sales.

Inventory Processing & Quality Control

• Account for purchased inventory.
• Process sports and season-ticket orders in our point-of-sale (POS) system.
• Research missing orders and resolve purchase-order discrepancies.
• Maintain accurate ownership tags and inventory holds.
• Maintain listing accuracy.
• Audit purchases, attach ticket PDFs, verify required seat disclosures and restrictions.
• Ensure inventory is approved and cleared for sale.
• Resolve inventory issues.
• Manage canceled purchases and sales.
• Address marketplace broadcasting issues.
• Promptly report blockers that could delay processing.
• Track refunds through completion.
• Request, monitor, confirm, and match refunds for rescheduled, postponed, or canceled events.
• Keep brokers and requesters informed.
• Communicate and collaborate.
• Work professionally with brokers, marketplaces, and internal teams to investigate discrepancies.
• Resolve concerns and provide clear status updates.
• Follow and improve processes.
• Use documented standard operating procedures.
• Help update training materials and recommend improvements to accuracy, processing speed, and efficiency.

CSR Calling & Account Support

• Handle assigned CSR calls.
• Support Sports & Theatre with new purchases, account clarification, refund requests, account unlocking, and account management.
• Resolve issues professionally.
• Complete assigned calls promptly and accurately within required timeframes.
• Maintain courteous, professional communication throughout customer and account interactions.
• Follow call assignments and priorities.
• Provide CSR support as needed during sports and theatre seasons and other periods of business need.

Qualifications

• Strong computer skills and the ability to learn company-specific systems and changing processes quickly.
• Basic Excel and/or Google Sheets skills, with fast, accurate data entry and close attention to detail.
• Clear written communication and a professional phone manner.
• Ability to handle CSR calls, clarify account questions, and work toward accurate resolutions.
• Strong organization, logical problem-solving, and the ability to manage shifting priorities and deadlines.
• Reliability, punctuality, initiative, and a collaborative approach.
• Ownership of work, checking accuracy, and seeking support when needed.

Requirements

• Previous data-entry experience and familiarity with U.S. sports are a plus, but not required.

Work Schedule

• This role requires availability for overnight (graveyard) and rotating shifts.
• Flexibility for weekend work based on business needs.

What Success Looks Like

• Success means accurate inventory and listings.
• Completed refunds and processing work.
• CSR calls handled correctly and on time.
• Team Lead priorities are followed.
• Issues are communicated early.