[Hiring] Split Shipment Notice Assistant @HRS Talent Solutions

Role Description

A customer expects one delivery, but an order has been divided into separate shipments. The Split Shipment Notice Assistant checks the online order record, sends the company's approved explanation, and records questions for the fulfillment team. This remote customer service role relies on office administration accuracy. You will not change shipping decisions, promise arrival dates, or assume that one tracking number covers the entire order.

The opening is remote, with full-time schedules possible. A private home office or equivalent space supports order information. The hiring company will confirm its hours and tools.

• Review assigned online orders with more than one shipment.
• Match items to the correct parcel and available tracking record.
• Send approved status notices or answer routine questions.
• Record what the customer has already received or reported.
• Route missing-parcel and charge disputes to specialists.
• Keep a separate status for each item or shipment.
• Avoid promising a delivery date not confirmed by the source.

Prior order support is helpful, but not necessary. Customer service or office administration experience can transfer, and the employer will train a beginner on its fulfillment system, language, and escalation. You should be comfortable comparing item lists and explaining a situation without simplifying away important differences.

Qualifications

• Comfortable comparing item lists.
• Ability to explain situations without oversimplifying.

Requirements

• Experience in customer service or office administration is beneficial but not required.
• Ability to handle situations with several moving parts.
• Willingness to learn the employer’s fulfillment system and processes.

Benefits

• Remote work opportunity.
• Full-time schedules available.

Application information

Show how you handled a situation with several moving parts and kept the person informed. An example from a different field is fine. If you have explained a partial delivery to someone, say how you separated known and pending information.

You need not know a carrier's software in advance. The next step for candidates who advance may include an application on the employer’s website. The fulfillment team will explain its shipment stages and training.