[Hiring] Specialty Scheduling Coordinator @University of Minnesota Physicians

Role Description

What you will do as a Scheduling Coordinator:

• Serves as a single point of contact for coordinating care before a surgery, procedure or treatment.
• Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members.
• Monitor and manage work queues.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Partners with customers to resolve questions and concerns.
• Follows standard processes and workflows to ensure safety and reliability.
• Deliver a consistently high level of service, and goes above and beyond to assist customers.
• Review and respond to patient messages sent to the Epic in-box or through MyChart.
• Gather and document information to help facilitate communication between the patient/caregiver and care team.
• Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention.
• Review chart to piece together important information for the patient and provider.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in a medical setting.
• 1+ years of experience in customer service.

Requirements

• Location: Remote (MN residents only).
• Hours: Monday-Friday, 8:30am-5:00pm.

Benefits

• This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation

20.40 - 29.58 USD Hourly. At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

Company Description

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.