[Hiring] Specialty Customer Support Executive, Strategic Accounts @Labcorp

Role Description

Labcorp is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the East Coast.

• Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
• Provide support to all assigned accounts, which includes but is not limited to:
  • Running reports
  • Ordering kits
  • Monitoring TAT
  • Dealing with lab issues
  • Specialty pricing requests
  • Updating Salesforce, EMR, and portal requests (75% of job responsibilities)
• Execute all internal sales operations needed to establish a new practice, including:
  • Shipping kits
  • Coordinating portal set-up with IT and portal usage (add users, resend invites, etc.)
  • Developing intervention/remediation plans as needed
• Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts.
• Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities.
• Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders.
• Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports.

Qualifications

• High school diploma or equivalent
• Bachelor’s degree in life sciences (preferred)
• 3 or more years of Customer Success, Account Management, or Sales Experience in the Diagnostics segment (preferred)

Requirements

• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.
• Previous laboratory or diagnostics sales experience.
• Excellent communication skills, both written and verbal.
• Salesforce experience.

Benefits

• Comprehensive benefits including:
  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.