[Hiring] Specialist Software Support French & English @DocuWare

Role Description

You are a real team player who likes to deal with complex software support requests and you always find a perfect solution. Databases, server operating systems, and queries in SQL are no witchcraft for you. You live the thought "there's nothing you can't learn." Perfect, we would really like to get to know you better!

• Support DocuWare’s partners and customers (FR/EN)
• Qualification & analysis of complex issues in virtual and cloud-based environments
• Provision of individual solutions, partly in cooperation with team colleagues
• Dealing with requests using remote tools, mail, and telephone (no call center activity)
• Documentation of the processing steps in the central ticket system
• Coordination and cooperation with software development and product management

Qualifications

• Completed training as an IT specialist, IT informatics clerk, or a similar apprenticeship
• Motivated career changers are also welcome!
• Initial experience in customer/IT support
• Sound knowledge of Microsoft Windows client and server operating systems
• Good knowledge of databases (e.g. MS-SQL, Oracle, MySQL) and Microsoft web servers
• Ideally knowledge of creating queries in SQL
• Very good knowledge of French & English, German is a plus
• Service- and customer-oriented appearance

Benefits

• Globally distributed, international teams working in locations such as Germering, New York, and Sofia
• Flexible work location and hours, with the ability to work from home in France
• Individual support with regular training tailored to your needs (e.g. conferences, internal team building measures)
• Regular employee and team events (virtual or on-site) to ensure excellent collaboration
• Quarterly visits to the office in Germering with colleagues from Europe
• Sustainability and social commitment, supporting volunteer organizations and local sports clubs
• Use of the latest technologies
• Wide scope for responsibility and creativity, flat hierarchies, short decision-making channels
• A stable job with a well-established and growing company
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons