[Hiring] Specialist, Membership Programs @VMG HOLDINGS LLC

Role Description

Provide administrative, operational and project management support for our online membership programs and provide excellent customer service for our members.

Qualifications

• College Degree preferred or working equivalence
• 4 years’ experience in operational or administrative role
• Excellent verbal and written communication skills
• Ability to maintain discipline and independence as remote employee
• Strong Project Management skills, with ability to maintain high-volume of projects and tasks simultaneously
• Excellent technical skills and working knowledge of CMS, CRM, LMS, eCommerce, and other web-based tools
• Proficiency in Microsoft Office
• Strong Customer/Client Support
• Attention to Detail

Requirements

• Provide level 1 customer support for our online membership programs
• Handle login requests, assign learning, assist with annual compliance training, basic navigation of our websites
• Responsible for support inquiries via phone, ticketing system, and/or email
• Handle and resolve tickets in a timely manner
• Answer incoming phone calls for our membership programs
• Process incoming orders for new memberships, renewals, and add-on services
• Create and update accounts as necessary
• Process payments received from our accounting department
• Update daily, weekly, and monthly reports
• Conduct online product demos for prospects and existing customers
• Make mystery shopping calls to various aesthetic medicine organizations as needed
• Assist with Learning Management System (LMS) related tasks
• Assist with quality assurance on content created for our products
• Send renewal notices and respond to renewal inquiries
• Reach out via phone/email to upcoming expirations
• Project management tasks for upcoming platform migration

Benefits

• Minimal travel for team meetings 1 – 2 times per year.

Company Description

VMG Health supports a nationwide network of clients with over 70,000 engagements, exclusively in the healthcare industry. Our national client base ranges from large health systems to small practices and everything in between, including investors and private equity firms. VMG Health provides a solutions-oriented approach to client needs through our strong market position, extensive contacts, unparalleled tools and solutions, and expert insights. We are proud to serve as the single source for all our clients’ valuation, strategic, and compliance needs.