[Hiring] Special Education Enrollment Coordinator @Stride, Inc.

Role Description

The Enrollment Coordinator / Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. Key responsibilities include:

• Downloading, uploading, reviewing, and approving or rejecting student documents for enrollment.
• Processing enrollment applications, managing student records, and maintaining accurate and compliant student files.
• Strong technical proficiency in systems and strict adherence to state and school compliance standards.
• Managing high workloads with professionalism, accuracy, and efficiency.

This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment.

Qualifications

• High School Diploma / GED and relevant work experience, OR
• Minimum of 2 years’ experience in a similar call center role.
• Ability to clear required background check.

Requirements

• Previous experience with Stride/K12.
• Salesforce Experience.
• Previous customer service work.
• Maintain a distraction-free, professional home office during work hours.
• Participate in virtual training sessions via webcam.
• Own or have daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems.
• Strong attention to detail and accuracy.
• Effective written communication skills, particularly for documenting approvals or rejections.
• Ability to review, interpret, and apply compliance guidelines consistently.
• Adaptability to feedback and guidance from Quality Assurance and management.
• Prioritize and manage tasks effectively to meet deadlines and achieve results.
• Work independently as well as collaboratively in a team environment.
• Ability to own and execute projects with minimal supervision.

Benefits

• Compensation based on education, experience, qualifications, and position’s work location.
• Salaries will differ based on various factors, including the position’s level and expected contribution.
• Offers will typically be in the bottom half of the salary range.

Company Description

K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.