[Hiring] Spanish Speaking Video Streaming Customer Expert @Mercier Consultancy Group

Role Description

We are currently searching for talented individuals to join our team as Spanish Speaking Video Streaming Customer Experts. This position in Greece is the perfect opportunity to combine your passion for entertainment with a high-impact career while enjoying the beauty of the Mediterranean.

• Provide world-class support to subscribers of leading global video streaming platforms.
• Assist users with technical troubleshooting, billing inquiries, and account management through various digital channels.
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently.
• Stay updated on the latest content releases and platform features to provide informed, enthusiast-level support.
• Document customer interactions accurately within our internal CRM to improve service standards.
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry.
• Engage with Spanish-speaking customers to ensure a seamless, localized experience that reflects the premium nature of the brand.

Qualifications

• Native or fluent Spanish (spoken and written) for professional client communication.
• Valid EU passport or right to work in Greece.
• Passion for the video streaming industry and a proactive interest in digital entertainment trends.
• Strong problem-solving skills and the ability to navigate multiple software platforms simultaneously.
• Previous experience in customer service or technical support is highly preferred.

Benefits

• Competitive Monthly Salary plus 13th and 14th salaries paid annually.
• Fully Paid Training programs to ensure your success in the streaming sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation).
• Attractive Monthly Performance Bonus schemes.
• Opportunities for professional growth within a global, dynamic work environment.
• And Much More, including team events and a thriving international community.

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in providing bespoke recruitment solutions for the global BPO and technology sectors, ensuring that every placement serves as a career-defining milestone for our candidates.