[Hiring] Spanish-Speaking Customer Support Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is currently seeking a talented and motivated Spanish-speaking professional to join our client's expanding team, supporting one of the world's most exciting online streaming platforms. This is a fully remote Spanish-Speaking position in Greece, offering an exceptional opportunity to work at the forefront of the digital entertainment industry while enjoying the incredible lifestyle that Greece has to offer.

• Deliver outstanding customer support to Spanish-speaking subscribers of a leading online streaming service, resolving queries via chat, email, and phone with professionalism and care.
• Assist users with account management, subscription plans, billing inquiries, and platform navigation across all supported streaming devices and operating systems.
• Troubleshoot technical issues related to streaming quality, playback errors, connectivity problems, and device compatibility, escalating complex cases as appropriate.
• Guide customers through the features and content offerings of the streaming platform, providing tailored recommendations to enhance their viewing experience.
• Accurately log all customer interactions, feedback, and resolutions in the internal CRM system, maintaining high standards of data quality and reporting.
• Collaborate with cross-functional teams including technical support, content, and billing departments to ensure seamless issue resolution for Spanish-speaking users.
• Monitor customer satisfaction scores and actively contribute to continuous improvement initiatives within the streaming platform support team.
• Stay up to date with new content releases, platform updates, and policy changes to provide accurate and timely information to subscribers.

Qualifications

• Native or fluent Spanish language skills, both spoken and written, are essential for this role — a C1 or C2 level of proficiency is required.
• Valid EU passport or national identity card (mandatory for employment eligibility in Greece).
• A genuine interest in streaming platforms, digital media, and online entertainment technology.
• Strong communication and interpersonal skills, with the ability to engage empathetically and effectively with customers from diverse backgrounds.
• Comfortable working remotely with a reliable internet connection, a quiet work environment, and a self-motivated, disciplined approach to daily tasks.
• Previous experience in customer service, technical support, or a related field within the streaming, media, or technology industry is a distinct advantage.
• Basic to intermediate technical proficiency, including familiarity with streaming devices, smart TVs, mobile applications, and browser-based platforms.

Benefits

• Competitive Monthly Salary tailored to your experience and qualifications.
• Fully Paid Training to prepare you comprehensively for your role within the streaming platform environment.
• Comprehensive Health Insurance coverage from day one.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to service excellence.
• 2 Extra Salaries Per Year — a 13th and 14th month salary, providing outstanding financial security and reward.
• Permanent, stable remote employment contract within Greece's thriving digital services sector.
• A supportive, multicultural, and inclusive team environment with real opportunities for career progression.
• And Much More...

Company Description

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting exceptional multilingual talent with leading global brands across a wide range of industries. We specialize in placing skilled professionals in rewarding roles throughout Europe, offering comprehensive support at every stage of the relocation and onboarding journey. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.