[Hiring] Spanish Speaking Customer Service Representative @Otter Products, LLC

Role Description

¡Otter Products está buscando Representantes de Servicio al Cliente que hablen español para unirse a nuestro equipo! As the Customer Service Representative (CSR), you will:

• Answer a high volume of calls each day.
• Maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products.
• Provide information and sales support about products that match the consumer's needs.
• Navigate multiple computer systems at one time to ensure data accuracy.
• Exemplify professionalism and superior interpersonal skills with peers and customers.
• Represent our core values and show peer leadership within the department.

This is a fully remote/local position. You must live/work in Colorado or Wyoming within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.

Requirements

• Must live/work in Colorado or Wyoming, within 60-miles of our headquarters.
• No exceptions will be made for anything over 60-miles from the planned working location.

Responsibilities

• Represent Otter Products LLC by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude.
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of our products.
• Accurately obtain and enter all relevant customer information into the CRM.
• Clearly and effectively communicate with manager, support staff, IT and peers as needed.
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance.
• Adhere to all metrics that directly correlate to the department’s success.
• Embrace the power of feedback in a professional and supportive manner.
• Support and maintain a positive safety culture by following all safety policies and procedures.
• Other duties as assigned.

Qualifications

• Must live/work in Colorado or Wyoming within 60 miles of our headquarters.
• High School Diploma or equivalent preferred.
• Effective written and verbal communication skills required.
• Bilingual in English/Spanish required.
• Prior experience with Microsoft and Windows systems required.
• Familiarity with navigating multiple platforms preferred.

Benefits

• Laptop, docking station, and all required cables (10ft. Ethernet cable).
• Two monitors with stands.
• Wired Keyboard and mouse.
• Wired headset.
• Power surge.
• Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes).
• Variable Incentive Program - eligible for the Customer Service Performance Based Incentive Program.
• Robust benefits package including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan.
• Accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards.