[Hiring] Spanish Speaking Customer Service Representative @Foundever®

Role Description

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a Spanish-Speaking Customer Service Representative to join our team, working on behalf of our cosmetics Client!

As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support to customers of our cosmetics Client. Using telephone, email, and chat methods, the aim of your job will be to offer pre-and-post sale customer care, answering questions and helping them with their queries and issues.

You will work as part of a multilingual team, using your Spanish and English language skills to support customers.

Primary responsibilities:

• Respond to inbound customer enquiries by phone, email, and live chat in both Spanish and English, ensuring care and efficiency.
• Develop and maintain a full knowledge of Client products and services.
• Transfer cases to another department or escalate to a senior member of staff as required.
• Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures.
• Consult product manuals, advising customers of appropriate options and solutions.

Qualifications

• Excellent communication skills (verbal and written) to a fluent standard of English and Spanish, with an ability to personalise communications.
• Previous customer service experience in a contact centre is highly advantageous.
• Passion for the beauty and cosmetics industry is also highly advantageous – bonus if you have experience advising customers experiencing adverse reactions.
• Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey.
• Strong organisational skills with the ability to prioritise tasks.
• Good computer literacy with working knowledge of Microsoft Word and Excel.
• Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard.
• Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines.
• Ability to work flexibly as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience.

Requirements

• Basic Salary: £24,784.50 per annum, paid monthly
• Working Hours: Monday to Friday, 08:30 to 17:00 (no weekends!)
• Contract Type: Permanent, full-time (37.5 hours per week)
• Location: Work from Home, UK-based only
• Start Date: ASAP

Benefits

• Employee recognition platform
• Progression opportunities
• Award-winning culture

Company Description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.