[Hiring] Spanish Speaking Customer Service for Fashion & Luxury Brand @Mercier Consultancy

Role Description

Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative to join our Client's Fashion & Luxury Brand Department. In this essential Junior role, you will provide exceptional support to our Spanish-speaking clientele, assisting with inquiries related to our exclusive fashion and luxury products. Your fluency in Spanish will be instrumental as you guide customers through product details, order processes, and after-sales service, delivering a premium customer experience befitting a luxury brand.

• Deliver outstanding customer service in Spanish concerning fashion and luxury brand inquiries
• Assist customers with product information, order placement, shipping, and returns
• Handle and resolve customer complaints professionally and promptly
• Maintain detailed and accurate records of customer interactions in the CRM system
• Collaborate with internal teams to ensure efficient order fulfillment and customer satisfaction
• Collect and relay customer feedback to support continuous improvement of products and services
• Stay informed about the latest trends in fashion and luxury markets

Qualifications

• Fluency in Spanish and English, with excellent communication and interpersonal skills
• Strong customer service orientation with attention to detail
• Previous experience in customer service, particularly in fashion, luxury, or retail sectors, is preferred
• Ability to manage multiple customer inquiries efficiently
• Detail-oriented with strong organizational skills
• Passion for fashion and luxury brands, with a commitment to delivering exemplary client experiences
• Familiarity with customer support software and CRM systems is an advantage

Benefits

• Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel)
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...