[Hiring] Spanish-Speaking Customer Experts for an Insurance Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our team supporting a reputable insurance company in Greece. In this role, you will provide professional and empathetic customer service to Spanish-speaking clients, assisting them with insurance inquiries, claims, and policy information.

• Deliver exceptional customer support to Spanish-speaking customers through phone, email, and chat.
• Assist customers with insurance product information, policy details, claims processing, and issue resolution.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve customer concerns promptly and efficiently.
• Stay updated on company policies, insurance regulations, and industry developments.
• Provide feedback aimed at improving customer service and operational processes.

Qualifications

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service, preferably in the insurance sector.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work efficiently in a fast-paced, multicultural environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Attention to detail and a customer-oriented mindset.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...