[Hiring] Spanish-Speaking Customer Experts for a Tech Leader @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our dynamic team supporting a leading technology company in Greece. This role offers an exciting opportunity to engage with Spanish-speaking customers, providing exceptional service and technical assistance to enhance user satisfaction and loyalty.

• Respond to inquiries from Spanish-speaking customers regarding tech products and services through various communication channels including phone, email, and chat.
• Provide clear and accurate information about technology solutions, troubleshooting steps, and product features.
• Assist customers in resolving technical issues efficiently and escalate when necessary.
• Maintain comprehensive records of interactions and solutions within the CRM system.
• Collaborate with product and engineering teams to share customer feedback and contribute to service enhancements.
• Stay up-to-date with the latest technology trends and product updates to offer informed support.

Qualifications

• Fluency in Spanish (written and spoken) is mandatory; proficiency in English is highly valued.
• Previous experience in customer support, preferably in the technology sector, is advantageous.
• Strong problem-solving skills coupled with excellent communication and interpersonal abilities.
• Comfortable working in a fast-paced environment with the ability to multitask effectively.
• Familiarity with CRM platforms and other support tools is a plus.
• High level of adaptability and willingness to relocate and work in Greece.
• Passion for technology and eagerness to learn about new products and solutions.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...