[Hiring] Spanish Speaking Customer Care Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy is excited to offer a fantastic opportunity for Spanish Speaking Customer Care Representatives to join a reputable and well-established Car Company located in the beautiful country of Greece. This unique role not only allows you to utilize and enhance your Spanish language skills but also provides a fully paid comprehensive relocation package, making the transition to starting a new chapter of your life in Greece seamless and stress-free.

As a valued member of the customer care team, you will play a vital role in delivering exceptional customer support and ensuring an outstanding service experience for Spanish-speaking clients, enabling you to propel your career to a new level while benefiting from the Greek lifestyle!

• Handle customer inquiries and issues in Spanish regarding car products and services.
• Provide detailed information about vehicles, maintenance services, and warranties to customers.
• Assist customers with booking appointments, service requests, and resolving complaints efficiently.
• Collaborate closely with internal departments such as sales, technical support, and logistics to ensure seamless customer experiences.
• Document customer interactions accurately in the CRM system and follow up as necessary.
• Stay updated on the latest company offerings and automotive industry trends.

Qualifications

• Exceptional fluency in Spanish (spoken and written) is essential.
• A minimum English proficiency of B2 is required.
• Previous customer service experience, preferably in the automotive sector or related industries.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced and customer-oriented environment.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems and customer service tools is a plus.
• Willingness to relocate to Greece and take advantage of a fully paid relocation package.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• Work in a Positive Environment
• And many other benefits!