[Hiring] Spanish Customer Service for Streaming Services @Mercier Consultancy

Role Description

Mercier Consultancy is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative to join our Client's Streaming Services department in Greece. This role offers fully paid relocation to Greece, making it an excellent chance for Spanish speakers seeking to join a dynamic team in an international environment.

In this role, you will provide outstanding support to Spanish-speaking customers, assisting them with inquiries and troubleshooting for their streaming service needs. Your excellent communication skills and problem-solving abilities will ensure a seamless customer experience and help maintain high satisfaction levels.

• Deliver excellent customer service in Spanish assisting with streaming service inquiries and issues
• Provide technical support and guide customers through troubleshooting steps
• Process subscription requests, modifications, and cancellations
• Document customer interactions accurately in CRM systems
• Collaborate with internal teams to resolve issues efficiently and improve service quality
• Keep up-to-date with new streaming features and offerings to assist customers effectively

Qualifications

• Fluency in Spanish and English, both written and spoken
• Strong customer service skills with a keen attention to detail
• Experience in customer service or technical support, preferably in streaming services or related fields
• Willingness to relocate to Greece with fully paid relocation support
• Ability to handle multiple inquiries and resolve issues in a fast-paced environment
• Good organizational skills and proficiency with CRM and customer support tools
• Problem-solving mindset and eagerness to provide exceptional service

Benefits

• Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel)
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...