[Hiring] Spanish Customer Service for Logistics & Delivery Service @Mercier Consultancy

Role Description

Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative for our Client's Logistics & Delivery Service Department. This position offers a unique opportunity to relocate to Greece and be part of a dynamic team managing customer support for logistics and delivery operations.

In this role, you will provide exceptional service to Spanish-speaking customers, assisting with inquiries related to shipping, delivery status, and problem resolution. Your communication skills and customer-oriented approach will be essential in ensuring smooth logistics processes and customer satisfaction.

Responsibilities

• Provide high-quality customer service in Spanish regarding logistics and delivery inquiries
• Assist customers with tracking shipments, delivery schedules, and resolving delivery issues
• Coordinate with internal teams and external partners to address customer concerns promptly
• Document all customer interactions and maintain accurate records in the CRM system
• Contribute to process improvements by collecting customer feedback
• Remain informed about company services, policies, and logistics procedures

Qualifications

• Fluency in Spanish and English, with excellent verbal and written communication skills
• Strong customer service orientation with problem-solving abilities
• Prior experience in logistics, delivery, or customer service roles is preferred
• Willingness to relocate to Greece
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment
• Detail-oriented with strong organizational and multitasking skills
• Familiarity with CRM systems and customer support software is a plus

Benefits

• Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel)
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...