[Hiring] Spanish Collections Associate @Bread Financial

Role Description

The Bread Collections Associate will assist customers who are behind on payments, helping them to become current. Contact customers professionally and respectfully to discuss payment options and create manageable repayment plans. Strong communication and negotiation skills are essential to working with customers to find solutions that benefit everyone. Additionally, you'll play a vital role in maintaining accurate records and adhering to all relevant regulations.

• Professionally contact customers via phone to arrange account updates and resolve outstanding balances. Adhere to internal policies and procedures to ensure a positive customer experience and compliance with FDCPA and state regulations. - (40%)
• Demonstrate exceptional empathy and communication skills to build rapport and navigate challenging customer interactions. Collaborate with customers utilizing strong communication and analytical skills to develop realistic and manageable solutions for bringing accounts current. - (30%)
• Investigate, research, and track consumer information using skip tracing tools, adhering to data privacy regulations. Maintain thorough and accurate documentation of all customer interactions, account activity, and collection efforts. Ensure 100% data integrity in CRM system documentation for all customer interactions. - (20%)
• Proactively identify opportunities to streamline collection processes and enhance team efficiency. Communicate improvement ideas and collaborate with the team to implement positive changes. - (10%)

Qualifications

• High School Diploma or GED
• 1+ years experience in collections, call center, or sales

Requirements

• If the role is listed as “Bilingual,” must be able to pass a bilingual assessment (English/Spanish).
• 2+ years experience in collections, call center, or sales

Benefits

• Medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates.
• Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period.
• 11 paid holidays.
• Bi-annual grant of Paid Time Off (“PTO”) based on service date and scheduled hours.
• Payout of any unused PTO, up to 40 hours, paid out in the next calendar year.
• 72 hours of Paid Sick Leave Plus (“PSL+”) per calendar year.
• Ability to elect the purchase of company stock during offering periods in June and December.
• 10%/hr premium for hours worked between 5pm-6am and all weekend hours (given specific requirements are met).