[Hiring] Spanish Bilingual Customer Service Representative @VXI Global Solutions
Spanish Bilingual Customer Service Representative @VXI Global Solutions
Customer Service
Salary $16.90/hour plu..
Employment Type full-time
Posted 2wks ago

[Hiring] Spanish Bilingual Customer Service Representative @VXI Global Solutions

2wks ago - VXI Global Solutions is hiring a remote Spanish Bilingual Customer Service Representative. πŸ’Έ Salary: $16.90/hour plus $1.00 language premium πŸ“Location: USA, UK, Canada, Germany, France, India, Brazil, Australia, Estonia, Japan

Role Description

We are looking to hire a talented Spanish Bilingual Customer Service Representative to join our passionate team at VXI Global Solutions.

As a Spanish Bilingual Customer Service Representative, you will:

  • Take inbound calls from existing customers, addressing inquiries about the program and troubleshooting issues with their online portal.
  • Provide exceptional customer service through inbound phone calls daily, focusing on first-call resolution.
  • Serve as the primary contact for customers via inbound phone support in Spanish and English.
  • Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine a resolution.
  • Meet standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • May provide guidance and mentoring to less experienced associates.
  • Perform other related duties as assigned.

Qualifications

  • High school diploma or GED required.
  • Minimum 6 months of customer service experience.
  • Ability to navigate multiple screens and multitask efficiently.
  • Excellent communication skills.
  • Willingness to learn and receive feedback.
  • Proficiency with computers, including Microsoft Office Suite.
  • Ability to adapt to new technologies quickly.
  • Typing speed of 25 WPM with 95%+ accuracy.
  • Comfortable appearing on live video calls in a distraction-free workspace.
  • Ability to work independently and collaboratively in a team environment.

Benefits

  • $16.90/hour plus $1.00 language premium.
  • Full-time, 40-hour workweek schedule.
  • 100% paid training with ongoing refreshers.
  • Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
  • Referral program: Earn $20 per paycheck for every referral hired, with no cap!
  • Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
  • Opportunities for professional growth and advancement.
  • The convenience and benefits of 100% remote workβ€”save time, money, and reduce environmental impact.

Requirements

  • Internet access via cable or fiber provider.
  • Minimum upload speed: 5 Mbps.
  • Minimum download speed: 10 Mbps.
  • Ethernet connection to internet source required.
  • Dedicated, secure office space with no visible monitors to outsiders.
  • Quiet environment where customer conversations cannot be overheard.
Before You Apply
️
remote Be aware of the location restriction for this remote position: USA, UK, Canada, Germany, France, India, Brazil, Australia, Estonia, Japan
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Spanish Bilingual Customer Service Representative @VXI Global Solutions
Customer Service
Salary $16.90/hour plu..
Employment Type full-time
Posted 2wks ago
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remote Be aware of the location restriction for this remote position: USA, UK, Canada, Germany, France, India, Brazil, Australia, Estonia, Japan
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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