[Hiring] Spanish Associate – Client Services @Savvital

Role Description

As an Associate Client Services (Spanish) - Guatemala at Savvital, you will play a key role in providing administrative and operational support to our clients. This position offers an exciting opportunity for individuals with strong organizational skills, attention to detail, and a passion for delivering exceptional client services in a virtual environment.

You will also support clients in the insurance domain, assisting with basic policy servicing, documentation, and coordination tasks. This role is ideal for candidates who are fluent in Spanish and comfortable working with international clients. Prior experience with US-based insurance clients will be considered a strong advantage.

Qualifications

• A 4-Year Bachelor's degree is preferable, ideally in Accounting & Finance, Business Studies, Economics, or Public Relations.
• Fluency in Spanish and English (written and verbal) is mandatory.
• Strong interpersonal and communication skills.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• Entry-level or minimal experience in client-facing roles, with a service-oriented mindset.
• Experience working with a US-based insurance client is a plus.
• Familiarity with CRM tools and virtual work environments is preferred.
• Willingness to learn, adapt, and grow.

Requirements

• Perform general administrative tasks such as managing calendars and scheduling appointments.
• Act as a liaison between clients and internal teams, handling email correspondence and ensuring timely, accurate communication in both English and Spanish.
• Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials.
• Prioritize tasks and manage time effectively to meet client deadlines and expectations.
• Conduct research on diverse topics as assigned, providing relevant insights for decision-making.
• Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of satisfaction.
• Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer experience.
• Prepare and share price quotes with accuracy and alignment to client requirements.
• Assist with basic insurance-related documentation, policy updates, and follow-ups (where applicable).
• Maintain and update client records in CRM systems, ensuring data accuracy and completeness.
• Track tasks, follow-ups, and client requests to ensure timely execution.

Benefits

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, Wellbeing.
• Medical Insurance for you.
• Performance-based bonuses.
• Annual bonus and increments.
• Company-wide success bonuses.