[Hiring] Solutions Engineer @NinjaOne

Role Description

NinjaOne is looking for a highly skilled Solutions Engineer to join our global support team, focusing on customers using our SaaS Backup product DropSuite. This essential role involves direct interactions with our partners to address technical and service issues.

• Build relationships with partners to help them achieve their technical goals and overcome challenges.
• Communicate issues or requests raised by partners to the internal team.
• Provide high-quality services and support, including technical consultation and quick troubleshooting.
• Act as a bridge between the business and technology teams, understanding customer queries and providing resolutions or escalations.
• Work closely with the product team to suggest product improvements based on customer feedback.
• Learn about the best technologies for real-time automated data backup and archive management.

Qualifications

• Minimum 3 years of Technical Account Management, Sales engineering, or Support engineering experience in the B2B / SaaS industry.
• 3+ years of experience with Office 365 or Google Workspace Administration.
• Strong customer focus with an ability to manage multiple priorities in a fast-paced work environment.
• Excellent written and verbal communication skills to effectively communicate technical concepts to both technical and business audiences.
• Strong work ethic and willingness to work extra hours during peak times and across time zones when required.

Requirements

• Technical experience with SaaS solution distributors or Managed Service Providers (MSPs).
• Experience with cloud backup systems and/or similar technologies.

Benefits

• Flexible working hours with hybrid and remote office options.
• Opportunities for personal and professional growth with one of the fastest-growing companies.
• Access to a renowned training platform to develop skills.
• Competitive compensation.
• Collaboration with a curious, kind, international, and intercultural workforce.

Company Description

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.