[Hiring] Solutions Consultant @Immersive

Role Description

We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Experience team as a Solutions Consultant based in Portugal, covering the METNA, Europe & APAC regions.

The Scale Team at Immersive is a high-velocity engine that serves a large volume of customers and prospects through a fast, repeatable, digitally-led motion. As a Solution Consultant on the Scale Team, you'll own technical pre-sales and the first two months of onboarding across many accounts, and deliver one-to-many enablement that gets customers to value quickly and supports their migration to the Immersive One Core platform.

This is a role for someone who's energised by breadth, pace, and impact at scale — who'd rather run a sharp, repeatable motion across many customers than immerse deeply in a single account. You'll work as part of the Scale Team alongside our Inside Sales Reps and Customer Operations, turning qualified opportunities into demos, trials, onboardings, and adoption — fast!

What You'll Do

• Pre-sales demos and trials
• Deliver product demonstrations built on the qualification Sales has completed, tailored quickly to the prospect's use case
• Rank solution fit (Green / Yellow / Red / NA) to steer where Sales invests their time
• Set up and run in-platform free trials, with one or two coaching sessions to guide prospects through the key features — proving value live, without bespoke success plans or post-POV reports
• Answer technical questions and flag obvious blockers early
• Maintain strong working knowledge of the Immersive platform and competitor technologies
• Onboard new customers (first 60 days)
• Run kick-off sessions and deliver a contained onboarding within a strict two-month window across a small number of meetings
• Provide light-touch integration guidance — point customers to documentation and standard connectors, and route deeper technical needs to Support
• Run month-one and month-two check-in and coaching sessions, with the digital academy as the core enablement engine
• Drive adoption and migration at scale
• Deliver one-to-many activities — webinars, workshops, and Cyber Digital Bootcamps — to drive adoption and value across the customer base
• Support the phased migration of Standard customers to Immersive One Core, contributing to repeatable enablement content and self-serve resources
• Re-engage on expansion when a signal appears, running the same light demo / trial-coaching motion for the expansion scope
• Across everything
• Partner closely with Inside Sales Reps and Customer Operations to keep the motion efficient
• Serve as the voice of the customer to our product, content, and engineering teams to influence innovation
• Stay informed of evolving threats, AI, trends, and new technologies

Qualifications

• 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role — ideally in a SaaS or cybersecurity environment
• Comfortable working at high volume and pace, running repeatable motions across many accounts and keeping engagements within tight time boxes
• Confident presenter to both technical and non-technical audiences, including one-to-many formats such as webinars and bootcamps
• Able to qualify and prioritise quickly, and to communicate technical concepts in a clear, jargon-free way
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
• Knowledge of information security concepts, domains, compliance, and standards
• Experience delivering onboarding, enablement, or one-to-many sessions at scale
• Familiarity with product-led growth (PLG) or digitally-led customer motions
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments would be useful but not essential

Benefits

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• While this is a remote position, we do all meet in our EMEA HQ on a bi-annual basis and regularly in person in region.