[Hiring] Solar Service Network Dispatcher @ClearSource

Role Description

Are you passionate about coordinating teams, solving problems, and keeping operations running efficiently? As a Service Network Dispatcher, you'll schedule and dispatch Field Service Partners for the troubleshooting and maintenance of residential solar systems, ensuring timely service and a seamless customer experience. Join ClearSource and play a key role in supporting the growth of clean energy through strong coordination, attention to detail, and effective communication.

What will you do as a Service Network Dispatcher

• Dispatch Coordination
  • Review and triage incoming service requests to determine required actions such as troubleshooting, maintenance, or repair.
  • Create and manage work orders within the CRM system.
  • Assign service requests to appropriate field service partners.
  • Monitor the status of dispatched tickets and ensure timely completion.
  • Collect and review site visit reports, documentation, and photos from field partners.
• Internal Communication & Updates
  • Provide timely updates on field service activities to Customer Service and Technical Support teams.
  • Ensure all relevant ticket information is accurate and up to date.
  • Support cross-team collaboration by maintaining clear and consistent communication.
• Meetings & Collaboration
  • Participate in weekly service network team meetings.
  • Attend cross-departmental meetings to align on operations and service performance.
  • Join bi-weekly company-wide meetings and other sessions as required.

Qualifications

• At least 2 years of customer service experience (3+ years preferred).
• Experience in dispatch coordination or similar roles is a plus.
• Background in photovoltaic (solar) or civil construction is an advantage.
• Basic proficiency in Google Workspace and typing speed of 50+ WPM.

Benefits

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees.
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees.

Company Description

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City