[Hiring] Software Licensing Help Desk Specialist @Empower AI Inc.

Role Description

Empower AI is seeking a Help Desk Specialist to join our remote Software Asset Management team supporting the Department of Homeland Security.

• Monitor the software licensing mailbox and respond to all requests.
• Process service requests in accordance with set performance standards and ensure that all applicable user, machine, and product information is completed and documented.
• Work with end users to communicate USCIS software standards.
• Create or assist in the creation of software and asset management/change management requests to modify the standards or obtain exceptions for special requirements.
• Assist end user software requests by routing tickets to appropriate stakeholders and working with resellers to obtain needed software licensing information.
• Coordinate with sites to develop details for complex software deliveries.
• Support the resolution of IT service request issues from software orders.
• Develop and update OIT internal tools for management of software contracts as the products on those contracts change.
• Maintain license keys and install packages for software packages, including providing updates as necessary to both end users and enterprise software distribution groups.
• Provide keys/install packages as necessary to end users and provisioning support personnel.

Qualifications

• 1-5 years experience providing end user support in a software licensing environment.
• Bachelor's degree.
• Eligibility for Public Trust Clearance.
• US Citizenship.

Requirements

• 1-5 years experience providing end user support in a software licensing environment.
• Bachelor's degree.
• Eligibility for Public Trust Clearance.
• US Citizenship.

Company Description

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.