[Hiring] SMS Care Advocate @Lantern

Role Description

As a Care Advocate in the SMS Contact Center, you will be the face of Specialist Management Solutions (SMS) to our customers. You’ll deliver a personalized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include:

• Answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies.
• Engaging primarily with our customers telephonically while developing strong relationships with them as they complete their healthcare journey.

Qualifications

• High energy.
• Empathetic approach and passion for providing top-tier customer service.
• Ability to operate in a fast-paced, call center environment centered around customer excellence.
• Passionate about helping others and making a difference within the healthcare space.
• Curious, detail-oriented problem-solver.

Requirements

• High School diploma (or equivalent) required; Associates or Bachelors degree preferred.
• 1-3 years' experience in a customer service/service center and/or sales enablement role.
• Knowledge of care coordination and case management concepts is preferred.
• Ability to work effectively in a team environment.
• Strong written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to effectively organize work activities to meet deadlines.
• Bilingual (Spanish & English) preferred.

Benefits

• Paid Training.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Short & Long Term Disability.
• Life Insurance.
• 401k with company match.
• Paid Time Off.
• Paid Parental Leave.