[Hiring] SMB Customer Success Manager @riverside.fm

Role Description

On your day-to-day, you will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on:

• Driving adoption
• Enabling success at scale
• Ensuring long-term retention and growth

You’ll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours.

Qualifications

• At least 1 year of experience in customer success/customer support in a SaaS environment
• Experience managing a high velocity of accounts
• Desire to work remotely in a fast-paced startup environment
• Passion to apply your tech-savviness to learn Riverside’s product functionality
• Strong verbal and written communication skills in English
• Strong analytical and problem-solving skills
• Ability to prioritize, organize, and execute multiple tasks with deadlines

Requirements

• Experience in customer success/customer support in a SaaS environment
• Ability to manage a high velocity of accounts
• Desire to work in a fast-paced startup environment
• Tech-savviness to learn product functionality
• Strong communication skills
• Analytical and problem-solving skills
• Organizational skills to manage multiple tasks

Benefits

• Be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!