[Hiring] Slovak speaking Travel Customer Support Associates for booking agency in Greece @Mercier Consultancy

Role Description

Mercier Consultancy is seeking enthusiastic Slovak Speaking Travel Customer Support Associates to join our dedicated team for Booking.com in the stunning surroundings of Greece! In this role, you will serve as a key point of contact for Slovak-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels.

As a Travel Customer Support Associate, your primary responsibilities will include:

• Providing support to Slovak-speaking clients regarding their travel inquiries via phone, email, and chat
• Assisting customers in the booking process and offering solutions to their travel-related questions
• Effectively resolving issues related to reservations, changes, or cancellations
• Maintaining accurate records of customer interactions using our systems
• Collaborating with other teams to improve the overall customer experience
• Informing clients about travel options and services offered by Booking.com
• Gathering customer feedback to drive service improvements

Qualifications

• Fluency in Slovak and English, both spoken and written
• Excellent communication and interpersonal skills
• Previous experience in customer service or travel support is advantageous
• Strong problem-solving skills with attention to detail
• Warm and welcoming personality with a focus on customer satisfaction
• Ability to thrive in a fast-paced environment while managing various inquiries
• Desire to learn about the travel industry and enhance customer service abilities

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Fully Paid Training
• And More...