[Hiring] Showcase your Microsoft 365 Skills at Fast-Growing SaaS Company @Cira Apps Limited

Role Description

Are you looking for the opportunity to advance your technical and customer expertise? Are you results-driven, process-oriented, and enjoy developing relationships? Do you have a track record of helping customers in a Microsoft environment? Cira Apps' mission is to empower business users to access accurate, up-to-date Microsoft 365 contacts and calendars on smartphones. We are looking for Customer Success Representatives to grow our team.

Our platforms are focused on B2B contact and calendar management software that works with Microsoft Exchange Online, Google Workspace, and multiple CRMs. Cira Apps is looking for candidates to work remotely/hybrid who have well-developed problem-solving skills and can work both collaboratively and independently.

The successful candidate will also:

• Demonstrate strong self-management and self-starting skills to balance workload and manage conflicting priorities.
• Identify alternative solutions to a problem and decide on the best solution.
• Have professional communication skills, be an active listener, and provide superior customer service.
• Pursue achievable goals but also be flexible when necessary.
• Be curious but have a passion for efficiency in all things.

The candidate will need to embrace the concept of being accountable for his or her actions and understand what is necessary to accomplish the work. This is a remote position, but we will strongly consider a hybrid position within the Austin, TX area.

You will be responding to email, phone, web chat sessions, and Zoom/Teams support sessions. Most requests are technical support inquiries from existing customers or prospects seeking sales and technical information. After training, you will need to start an eight-hour shift for work during US working hours.

Primary Responsibilities:

• Answering support calls and, when appropriate, escalate to developers.
• Engage with existing and prospective customers via a web-based chat system.
• Provide email replies to requests for support or sales information.
• Enter and assign customer support tickets using our internal Helpdesk (including summarizing the customer’s issues).
• Complete technical administrative duties as required.
• Schedule and attend customer support meetings.
• Schedule and attend customer demo meetings to demonstrate how our solution works.
• Follow-up with customers for existing support tickets to ensure customer success.

Qualifications

• Technical support experience or Microsoft sales experience.
• Microsoft 365.
• Exchange Online.
• Microsoft Entra ID (Azure AD).
• Outlook.
• SQL, Exchange Server, and PowerShell experience are a plus.
• Professional customer service skills are a requirement.
• Outstanding fluency in spoken and written English to interact with customers and staff.
• Fluency in another common language would be a plus.

Requirements

• A reliable, high-speed Internet connection (you may need to request a static IP from your Internet Service Provider).
• A reliable and fast computer with 8GB RAM running Windows 10 or later (we will provide the MS Office suite).
• Company-provided antivirus/antimalware software will be provided and is a requirement.
• A quiet work environment.

Company Description

Cira Apps is an equal opportunity employer.