[Hiring] Shopify Customer Service Representative @WeAssist.io

Role Description

Our client is hiring a Shopify Customer Service Representative to be the voice of their brand and the first point of contact for their growing customer base. As they scale, they need someone who can handle order management, resolve customer issues quickly, and proactively spot trends that improve the overall experience. This isn't just a support role, it's an opportunity to make a real difference for a brand that genuinely cares about its customers and its team.

If you're a people-first communicator who thrives in a fast-paced e-commerce environment and gets energized by turning customer problems into wins—this role could be a great fit for you.

Qualifications

• Must-Haves:
• Shopify Experience – Comfortable navigating and managing day-to-day e-commerce operations inside Shopify.
• Strong Communication Skills – Excellent written and spoken English with the ability to engage customers warmly and professionally.
• Customer-Centric Mindset – Patient, empathetic, and solution-oriented—you genuinely want to help and it shows.
• Detail-Oriented & Organized – Able to manage multiple tasks and keep accurate records without things falling through the cracks.
• E-Commerce Background – Prior experience in D2C, consumer goods, or a similar fast-paced online retail environment.
• Nice-to-Haves:
• Order Fulfillment Knowledge (Bonus) – Familiarity with pick/pack/ship workflows or replacement order processes is a plus.
• Upselling Experience (Bonus) – Comfortable identifying opportunities to recommend products and add value during customer interactions.
• CRM or Helpdesk Tools (Bonus) – Experience with tools like Gorgias, Zendesk, or similar customer support platforms.

Requirements

• Order Management
• Customer Service & Issue Resolution
• Cross-Team Collaboration
• Reporting & Trend Tracking
• Administrative & Data Support

Benefits

• Fully Remote – Work from the comfort of your home (or anywhere with good wifi).
• Brand You'll Be Proud Of – Represent a fun, purpose-driven consumer brand that people genuinely love.
• Eco-Friendly Mission – Be part of a company that puts sustainability front and center—work that aligns with your values.
• Real Growth Potential – As the brand scales, there's real room to take on more responsibility and grow with the company.
• A Team That Shows Up – Join a supportive, witty, and energetic crew where collaboration and good vibes are the norm.
• Impact From Day One – Your work directly shapes how customers feel about the brand—this role genuinely matters.