[Hiring] Shared Services Representative @Enterprise

Role Description

The Shared Services Representative for our National Service Department will primarily be responsible for:

• Ensuring timely follow up on maintenance replacement rentals and roadside related services.
• Communicating client approval of repairs to maintenance facilities.
• Assisting with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.

This is a full-time, work from home position, allowing you to work 100% from your home residence in the Kansas City Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week.

The pay range for this position is $17.36 - $18.61 per hour, determined based on numerous factors including education, qualifications, experience, skills, performance, time in position, and business needs.

Qualifications

• Must be 18 years of age or older.
• Must live in the Kansas City Metropolitan area or surrounding Missouri or Kansas counties.
• Must live in the state of Missouri or Kansas.
• One (1) year of Customer Service experience.
• One (1) year of administrative support experience.
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Requirements

• Executing.
• Customer Service.
• Detail Oriented.
• Analyzing.
• Communication.
• Flexibility.

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits.
• Employee Assistance Programs.
• Profit sharing and 401(k) employer match.
• Discounts and more!

Company Description

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Our North American fleet consists of 770,000 vehicles and is growing at 5 percent. We remain committed to the investment in and the development of our people, doing the right thing by our customers and employees every time and in every situation.