[Hiring] Service Technician @Holman

Role Description

Holman’s TRC team has a great opportunity in our Call Center for a Service Technician to join our team in a Fully Remote role!

• Assist drivers with emergency roadside assistance.
• Assist drivers in locating suitable repair locations.
• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and done at a fair price.
• Review and authorize all repairs for fleet vehicles as necessary.
• Document all instances where a cost savings is realized.
• Ensure appropriate preventative maintenance schedule is followed.
• Maintain all monthly metrics at or above the established goal.
• Offer assistance willingly and make a positive contribution to morale.
• Show sensitivity to and consideration for others' feelings.
• Punctual, regular, and consistent attendance.
• Respond positively to change, offer suggestions for improvements, remain calm and professional under pressure, and accept constructive criticism positively.
• Can be counted on to carry out assignments carefully and with appropriate follow-up.
• Overcome obstacles to meet goals and accept personal accountability for actions.
• Keep manager and/or coworkers informed of work progress and other necessary information.
• Maintain a positive relationship with management and other workers, listen effectively.
• Must be able to complete transactions with accuracy while providing a high level of quality service.
• Perform all other duties and special projects as assigned.

Qualifications

• High School Diploma or Equivalent.
• Vocational or Technical education recommended.
• Basic Knowledge of Microsoft Office.
• Typing – 20-25 WPM.
• 15+ years of experience in automotive or truck repair.
• ASE Certified in 8 car or 6 truck repair categories.

Requirements

• 15+ years of experience in automotive or truck repair.

Benefits

• Health Insurance.
• Vision Insurance.
• Dental Insurance.
• Life and Disability Insurance.
• Flexible Spending and Health Savings Accounts.
• Employee Assistance Program.
• 401(k) plan with Company Match.
• Paid Time Off (PTO).
• Paid Holidays, Bereavement, and Jury Duty.
• Paid Pregnancy/Parental leave.
• Paid Military Leave.
• Tuition Reimbursement.