[Hiring] Service Request Processor @ACC PREMIERE

Role Description

Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV!

Responsibilities

• Address and resolve customer inquiries
• Document and update customer records based on interactions
• Dispatch new requests for urgent and emergency services
• Manage multiple customer inquiries quickly, accurately, and efficiently
• Navigate various customer systems to communicate scheduling, billing, and completion information

Work Environment and Workspace

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

Preferred Skills

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services.

Training

• Seven weeks of paid training in a group environment
• Systems Training
• Live Remote Training
• 100% attendance required
• Day shift training

Schedule

• Full time schedules
• 1st shift (day shift)
• 2nd shift (afternoons and evenings)
• All schedules include a weekend shift

Benefits

• Health, Dental, Vision, and Life Insurance
• 401(k)
• Daily Pay after 30-Days of Employment
• Employee assistance program
• Gym membership subsidy
• Referral Program