[Hiring] Service Processor @Lincoln Financial

Role Description

We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in our Omaha, NE; Atlanta, GA; Dover, NH; Charlotte, NC or Phoenix, AZ offices.

The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment.

• Manage complex premium and billing applications, including configuration/setup of new accounts.
• Research discrepancies and conduct analysis to determine root cause.
• Ensure all information is complete and in good order.
• Monitor premium and billing for proper completion, including balancing expenses.
• Troubleshoot issues with premium & billing to identify complex root causes and resolve issues.
• Manage basic reporting and complete terminations and reinstatements.
• Handle transfers of payments as needed and provide customer service to internal/external stakeholders.
• Manage premium & billing cases in accordance with established procedures and guidelines.
• Escalate increasingly complex premium & billing issues/concerns to senior team members and/or management.
• Identify, recommend, and champion process improvements and organizational initiatives.

Qualifications

• High School or GED.
• 0 - 1+ Years of billing, premium, and/or reconciliation experience.
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Requirements

• Accounts Receivable Knowledge (preferred).
• Ability to work in a fast-paced environment with adaptability.
• Ability to articulate/alter provisions – comfortable with contract language.

Benefits

• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.