[Hiring] Service Desk Technician @Ascend Technologies

Role Description

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.

• Act as the first point of IT support for our customers
• Answer incoming calls, emails, and web-submissions in a customer-friendly and efficient manner
• Resolve end-user incidents and requests efficiently
• Explain technical issues and terms in a way our clients can understand
• Provide high-end, customer-focused service that our clients expect
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis (Any Holidays worked are paid 2x the hourly salary)
• Other responsibilities as assigned by management

Qualifications

• Strong technical aptitude with Level 1 experience supporting and resolving end-user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements
• One year of experience in a technical position; Service Desk or customer support experience preferred
• Top performers in customer service positions: answering support calls, emails, and following up with clients
• Consistently exceeded customer expectations by providing exemplary service

Requirements

• Starting Salary Expectations: $45,000
• The salary for this position is commensurate with experience, skills, and qualifications
• The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role
• Internal equity, market trends, and geographic location may also influence the final salary

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings options
• Flexible time off (FTO)
• Professional development opportunities
• Open to discussing compensation and benefits further during the interview process

Core Values

• Committed to Client Success: Our actions and our words always align with the best interest of the client
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions
• Integrity: We are unquestionably committed to doing the right thing even when it is hard
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust