[Hiring] Service Desk II @CompassMSP

Role Description

The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This is a remote work from home position.

Qualifications

• Excellent verbal and written communication
• 2+ year recent, relevant experience in a helpdesk role providing PC support
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Exchange / Office 365 Support and understand Active Directory
• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environment
• Preferred systems experience: ConnectWise, Labtech, ESET
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Strong critical and analytical problem-solving skills
• Microsoft Office: 2 years (Required)
• Active Directory: 2 years (Required)
• ConnectWise: 2 years (Required)
• Windows Remote Desktop: 2 years (Required)
• Managed Service Provider: 2 years (Required)
• Language: English (Required)

Requirements

• Excellent verbal and written communication
• 2+ year recent, relevant experience in a helpdesk role providing PC support
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Exchange / Office 365 Support and understand Active Directory
• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environment
• Preferred systems experience: ConnectWise, Labtech, ESET
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Strong critical and analytical problem-solving skills
• Microsoft Office: 2 years (Required)
• Active Directory: 2 years (Required)
• ConnectWise: 2 years (Required)
• Windows Remote Desktop: 2 years (Required)
• Managed Service Provider: 2 years (Required)
• Language: English (Required)

Company Description