[Hiring] Service Desk Engineer @Protera

Role Description

Protera Technologies is seeking a dedicated Service Desk Engineer (2nd Shift) to join our dynamic team. This role is part of our 24x7x365 service center operation and is critical to ensuring smooth, effective communication between internal teams and external customers.

This position supports our second shift operations (12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST, Monday through Friday) and includes rotational weekend coverage. When scheduled to work a weekend shift, you will receive a designated weekday off.

We are specifically seeking candidates who are fluent in both Spanish and English, with strong verbal and written communication skills in both languages.

Qualifications

• Fluency in Spanish and English (verbal and written)
• Excellent communication and customer service skills
• Strong attention to detail
• Ability to multitask, prioritize, and work independently
• Effective problem-solving and troubleshooting abilities
• Willingness to work a fixed shift with rotational weekend coverage
• Strong desire to learn, grow, and commit to the role
• Ability to lift up to 40 pounds
• Knowledge of end-user device troubleshooting (laptops, printers, etc.)
• Basic technical skills with server hardware (rack/unrack, cabling)
• Experience supporting backup operations and asset lifecycle management
• Ability to pass a background check

Requirements

• 2nd Shift: 12:00 PM – 8:00 PM or 1:00 PM – 9:00 PM EST
• Workweek: Monday–Friday
• Weekend Rotation: Required based on team schedule
• Compensation for Weekend Work: Scheduled weekday off when weekend shifts are assigned

Benefits

• Competitive salary package
• Comprehensive health and dental insurance
• Professional development opportunities
• Collaborative and supportive work environment
• Unlimited PTO