[Hiring] Service Desk Administrator @Minutes to Seconds Pty Ltd

Role Description

We are seeking a detail-oriented and proactive Service Desk Administrator to support day-to-day service desk operations for Australian clients. The role focuses on ensuring SLA compliance, efficient ticket management, technician coordination, and high-quality customer communication. The ideal candidate will have strong experience in ticketing systems—especially Autotask—and the ability to manage multiple priorities while maintaining service excellence.

Qualifications

• Proven experience in Service Desk / IT Support Administration
• Strong working knowledge of Autotask or similar ticketing tools
• Understanding of SLA management and service delivery metrics
• Experience working with remote teams and coordinating field technicians
• Excellent organisational and multitasking abilities
• Strong written and verbal communication skills

Requirements

• Must be available to work in Australian Eastern Standard Time (AEST)
• Based anywhere in the Philippines with the ability to work remotely
• Dedicated high-speed internet connection (backup preferred)
• Proper home office setup (laptop/desktop, headset, quiet workspace)

Benefits

• Experience supporting MSP (Managed Service Provider) environments
• Exposure to Australian clients or international service delivery
• Basic understanding of IT support processes and workflows

What Success Looks Like

• Consistent SLA compliance across all tickets
• Efficient technician utilisation
• Positive client feedback and satisfaction
• Accurate and timely reporting
• Smooth coordination of onsite and remote support activities