[Hiring] Service Delivery Support Representative @Express Group

Role Description

The Service Delivery Support Representative supports the operational and administrative aspects of service, ensuring efficiency by managing quote requests, executing data entry tasks, creating posts, and handling various assigned responsibilities under the guidance of Appcast Managers. This SDSR is essential in ensuring high-quality output and adherence to strict timelines, contributing significantly to operational efficiency and client satisfaction.

• Ensure all deliverables meet or exceed client expectations and internal standards.
• Execute tasks with precision to ensure reliable and error-free outcomes.
• Consistently meet deadlines as pre-established team standards.
• Communicate effectively with the COE team/account teams to ensure clarity and accuracy in task execution.
• Attend team meetings, take detailed notes, and provide comprehensive reports to Appcast Managers.
• Utilize project management tools proficiently to manage requests and track project progress.
• Accurately communicate project status to COE and address any issues promptly.
• Perform any other tasks as delegated by Appcast Managers.

Qualifications

• Certification or Diploma
• 1-year experience in a similar role.
• Excellent computer and administrative skills.

Requirements

• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using Google Suite, Excel, Word, and project management tools like Monday.com.
• Strong interpersonal skills and the ability to work collaboratively within a team environment.
• Previous experience in media management, social media operations, or a related field is preferred.

Benefits

• Proactive and detail-oriented mindset with a commitment to delivering high-quality work.
• Problem-solving handles escalations and the ability to adapt to evolving priorities.
• Demonstrated initiative and a continuous improvement mindset.
• Ability to thrive in a fast-paced environment and manage multiple tasks concurrently.
• Customer-focused: Acts as the main point of contact for clients or internal teams, addressing inquiries, resolving issues, and providing updates.
• Support-oriented: Provides administrative and logistical support to the team.
• Detail-oriented: Maintains accurate records, updates systems, and ensures all service delivery activities adhere to company standards and policies.