[Hiring] Service Delivery Specialist @SOLVENTUM

Role Description

As a Service Delivery Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Accountability: Responsible for aligning and partnering with Solventum Sales Teams and their clients to ensure consistent communication, effective coordination, and system stability across products and services.
• Execution: Ensures consistency with response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client including regular communication with client technical teams at the Management/Director level.
• Client Care & Advocacy: Coordinates with resources across various Health Information Systems departments to prioritize client issues, drive resolutions, manage escalations, and rapid response to requests.
• Client Support: Serves as the operational point of contact for Solventum clients with the focus on maintaining system stability, surfacing new functionality, and identifying new opportunities (this is a non-sales position).
• Analytics and Reporting: Assists in ensuring each client is aware of and leveraging use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.
• KLAS NPS and CSAT: Drives customer participation in KLAS with the target of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors.

Qualifications

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited university AND seven (7) years of healthcare software and/or healthcare operation work experience in a private, public, government or military environment
• OR High School Diploma/GED and eleven (11) years of healthcare software and/or healthcare operation work experience in a private, public, government or military environment
• Three (3) years of account/project management experience.
• Three (3) years direct client relationship management including executive level.
• Two (2) years of experience with ServiceNow.
• Two (2) years of experience in data and analytics reporting.
• Exceptional client relationship skills with ability to find creative solutions and manage difficult situations with diplomacy.
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills.
• Strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
• Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience.

Requirements

• Work location: Remote – United States
• Travel: May include up to 15% (domestic/international)
• Relocation Assistance: Not authorized
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

• The expected compensation range for this position is $107,600 - $147,950, which includes base pay plus variable incentive pay, if eligible.
• This range represents a good faith estimate for this position.
• The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
• This position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).