[Hiring] Service Delivery Specialist @Navitus Health Solutions

Role Description

Lumicera Health Services is seeking a Service Delivery Specialist to join our team! Under direction from the Supervisor, Specialty Pharmacy Operations and the Pharmacist in Charge and/or Supervisor of Service Delivery, the Service Delivery Specialist is primarily responsible for the ongoing monitoring and carrier communication to help assure shipments deliver as intended. The Service Delivery Specialist’s objective is to use carrier or third-party resources at their disposal to quickly and efficiently resolve issues that may occur during shipment transit.

• Primary point of contact for pharmacy team regarding shipping issues.
• Triage patient concerns about stability to a pharmacist.
• Arrange and coordinate daily local courier shipments.
• Communicate special daily shipping plans to pharmacy fulfillment specialists and other shipping employees.
• Assist with ongoing evaluation of carrier and courier services.
• Participate in account management activities.

Qualifications

• High school diploma or GED required.
• Some college preferred.
• CPhT preferred.
• Minimum two years pharmacy support experience or healthcare environment experience preferred.
• At least 2 years’ experience and demonstration of proficiency in position at Lumicera or equivalent preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Requirements

• Responsible for answering inbound calls about shipping inquiries.
• Contact doctor’s offices, clinics, or infusion centers to coordinate medication shipments.
• Proactively monitor and manage shipping delays, addressing issues that arise.
• Communicate daily special plans or instructions to shipping staff.
• Understand carrier network performance and routine procedures.
• Devise strategies to communicate and update patients about shipping delays.
• Address patient concerns regarding shipping delays, within scope of knowledge.
• Act in accordance with all applicable federal and state laws and with the highest ethical standards.
• Assist in mentoring and training new and existing Lumicera employees.
• Other duties as assigned.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!