Service Delivery Fulfillment Specialist @Cable ONE
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Service Delivery Fulfillment Specialist @Cable ONE

2wks ago - Cable ONE is hiring a remote Service Delivery Fulfillment Specialist. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and ensuring customer satisfaction with the installation and products.

  • Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
  • Receives orders from business sales representatives, verifies accuracy, and gathers information from customers.
  • Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
  • Enters orders in software platforms, maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout the installation process.
  • Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
  • Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
  • Other duties and/or responsibilities may be assigned as needed.

Qualifications

  • High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Previous experience within the cable industry, specifically in Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
  • Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
  • Valid driver’s license and a good driving record.
  • Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
  • Strong customer service skills with emphasis on phones and data entry required.
  • High level of accountability and detail orientation required.
  • Knowledgeable in Salesforce.com and Single View preferred.
  • Understanding of ROI and beginner knowledge of port process preferred.

Benefits

  • Medical, dental, and vision plans – start when you start!
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Up to seventy-five dollars a month towards cable and internet services
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Service Delivery Fulfillment Specialist @Cable ONE
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2wks ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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