[Hiring] Service Delivery Fulfillment Specialist @Cable ONE

Role Description

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and ensuring customer satisfaction with the installation and products.

• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
• Receives orders from business sales representatives, verifies accuracy, and gathers information from customers.
• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
• Enters orders in software platforms, maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout the installation process.
• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
• Other duties and/or responsibilities may be assigned as needed.

Qualifications

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience within the cable industry, specifically in Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
• Valid driver’s license and a good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
• Strong customer service skills with emphasis on phones and data entry required.
• High level of accountability and detail orientation required.
• Knowledgeable in Salesforce.com and Single View preferred.
• Understanding of ROI and beginner knowledge of port process preferred.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment