[Hiring] Service Coordinator for MSP @SWK Technologies

Role Description

We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction.

• Act as a liaison between clients, technicians, and management.
• Coordinate service tickets and determine type of service to be performed.
• Schedule tickets according to urgency.
• Maintain strong client relationships and efficient operations.

If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth.

Qualifications

• Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Familiarity with ticketing systems and CRM software.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused approach with a commitment to service excellence.

Company Description

SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries.