[Hiring] Service Coordinator @Kinetico Incorporated

Role Description

The Service Coordinator works directly with customers, fulfillment partners, and internal departments by phone or email, schedules product installation/service calls/water testing, proactively performs outreach to customers to inform of additional product and service offerings, and administers customer accounts in accordance with established service levels and standards.

• Coordinates product installations, service calls, and water testing.
• Ensures proper communication and documentation of customer needs to Service Technicians and/or fulfillment partners.
• Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.
• Serves as a primary representative on behalf of Kinetico to customers, contractors, business partners, and internal teams to ensure cooperation and a high level of customer service.
• Logs customer interactions, transactions, cases, and opportunities into CRM and performs to various metrics.
• Maintains product installation and warranty information within applicable software/database.
• Performs work order completion after confirming pricing and sales information.
• Occasional other duties and backup of other roles as assigned.

Qualifications

• Required: High School Diploma/GED
• Required: 3+ years’ experience working in a customer service-oriented role
• Preference: Associate’s degree
• Preference: Experience with Salesforce
• Ability to learn Enterprise Resource Planning and Customer Relationship Management software
• Ability to prioritize and change priorities as needed.
• Must have a proven “customer-centric” focus; understand customer service, and the value of creating a positive experience for the customer.
• Must have strong interpersonal, written, grammar, and verbal communication skills.
• Must have experience with Microsoft Office Suite, including Word and Excel.
• Must have knowledge of business, administrative, clerical procedures, and systems.

Requirements

• Accurately and confidentially manages all customer service information.
• Work is professional, timely, and of good quality.

Benefits

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Company Description

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.