[Hiring] Service Contract Associate @Zurich Insurance Company Ltd.

Role Description

Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Central Standard Time.

With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Service Contract Associates are responsible for a variety of tasks:

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
• Determine applicable contractual coverage and most appropriate replacement/repair solution.
• Work to have a timely resolution to claims by negotiating costs and labor hours associated.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Qualifications

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
• OR Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area
• OR Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
• AND Customer service experience
• Experience with Microsoft Office

Requirements

• Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
• Strong communication and negotiation skills
• Ability to multi-task
• Organization and time management skills
• Experience with collaboration and working across work groups
• ASE certification

Benefits

• Your pay at Zurich is based on your role, location, skills, and experience.
• We follow local laws to ensure fair compensation.
• You may also be eligible for bonuses and merit increases.
• The proposed Hourly rate range for this position is $22.40-$30.87, with short-term incentive bonus eligibility set at 5%.
• We offer competitive pay and comprehensive benefits for employees and their families.