[Hiring] Service Center Support 2 @Enlyte

Role Description

We are seeking a detail-oriented Service Center Support Specialist to join our inbound call center team. This position serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care. The role involves processing high-volume transaction-oriented assignments with efficiency and accuracy. The ideal candidate will need to have medical terminology knowledge and excellent multitasking abilities in a high-call-volume environment.

• Answer inbound calls from injured workers with empathy and professionalism
• Obtain and accurately document detailed injury information
• Coordinate referrals to appropriate medical clinics and providers
• Process and verify workers' compensation documentation
• Perform data entry with high accuracy in case management systems
• Follow established protocols for injury assessment and referral
• Maintain confidentiality of sensitive medical and personal information
• Provide administrative support for routine "back office" tasks
• Process applications and verify documents according to established procedures

Qualifications

• High School Diploma or equivalent
• Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
• Knowledge of medical terminology
• Proficient computer skills and data entry abilities
• Demonstrated ability to multitask in a fast-paced call center environment
• Strong attention to detail and accuracy
• Excellent phone etiquette and communication skills
• Ability to remain calm and professional when speaking with injured or distressed callers

Requirements

• Experience in workers' compensation, healthcare, or insurance industries (preferred)
• Prior call center experience (preferred)
• Familiarity with medical clinic networks and referral processes (preferred)
• Experience with case management software (preferred)
• Basic understanding of workers' compensation processes (preferred)
• Fluent bilingual skills in English and Spanish (written and verbal) (preferred)
• Remote work experience (preferred)

Benefits

• Medical, Dental, Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• An array of resources that encourage a lifetime of healthier living