[Hiring] Service Center Representative @Capitol View Transitional Care Center

Role Description

Park Nicollet is looking to hire a Service Center Representative to join our Women’s Services team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team.

• Follow processes and procedures that support standard work including defined specific scripts.
• Handle all calls and requests in a timely, accurate and professional manner.
• Provide the best service that supports the goal of Everyone Caring Every Day.
• Build relationships that support 25 clinics with over 400 clinicians.
• Support areas within a medical setting with strong interpersonal skills and flexibility.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service, including a pleasant greeting and a “I’m here to help you” attitude.
• Complete defined work in a timely and professional manner.
• Support ongoing process improvement and organizational/department changes.
• Identify self and department in all phone interactions.
• Accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

• 8:30 am-5:00 pm
• Monday through Friday
• This is a remote position, but must be located within reasonable driving distance to Methodist Hospital.

Qualifications

• Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience.
• Ability to handle and implement frequent changes in processes and protocols.
• Strong verbal and written communication skills.
• Human relations sensitivity and strong customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge desirable.
• Accurate computer/keyboarding skills required.
• Comfort in asking patients for copays and payments.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

Requirements

• Some post-secondary education preferred.

Benefits

• Competitive benefits package (for eligible positions) that includes medical insurance.
• Dental insurance.
• Retirement program.
• Time away from work.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.
• Much more.